Electricity, Gas and Water Rebate

What is it?

The Electricity, Gas and Water Rebate (formerly known as the Utilities Concession) is calculated on a daily basis, with rates depending on the season. The rebate is available on the principal place of residence only and the account must be in the cardholder’s name. Only one Electricity, Gas and Water Rebate per eligible household can be claimed.

The Electricity, Gas and Water Rebate is also available to eligible residents of ACT caravan parks and retirement villages with embedded electricity networks. The rebate will be paid directly to eligible residents rather than as a reduction applied to the electricity bill. Please contact the ACT Revenue Office directly.

The annual rebate for 2024-25 will increase by $50 and provide a total rebate of $800 to be calculated as a daily rate.

The daily summer rate for the Electricity, Gas and Water Rebate is approximately 101.887 cents per day from 1 November to 31 May and the daily winter rate is approximately 381.699 cents per day from 1 June to 31 October. The rebate will be applied to the applicant’s electricity account by their energy provider.

Who is eligible?

Eligible applicants must be the primary holder of one of the following concession cards from Services Australia, the Department of Veterans’ Affairs or the ACT Government:

• Pensioner Concession Card.
• Low Income Health Care Card.
• Health Care Card.
• Veteran Gold Card Holders (Prisoner of War, War Widow or Totally Permanently Incapacitated (TPI) Embossed).
• ACT Services Access Card.

For primary card holders of a Low Income Health Care Card or Health Care Card, a new application needs to be made each time a new card is issued. Only the primary card holder can apply for the Electricity, Gas and Water Rebate. The primary card holder’s name and address must be the same as the name and address appearing on the electricity account.

The rebate can only be claimed from the start date of the primary card holder’s concession card.

Please note: the Commonwealth Seniors Health Card is not an eligible card for the rebate.

How do I apply?

Energy Providers

Contact your energy provider. Contact details including links for registered energy providers are listed below.

Caravan parks or retirement villages with an embedded network

For residents in a caravan park or retirement village with an embedded network, contact the ACT Revenue Office or complete the online application form available below.

Who runs it?

ACT Revenue Office
PH: (02) 6207 0028 - Select Option 5
Email: concessions@act.gov.au